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ABOUT THE AUTHOR:
About IntelliShop
Based in Perrysburg, Ohio, IntelliShop helps companies measure and improve their total customer experience, and thereby their bottom line, by conducting mystery shopping studies, customer satisfaction surveys, revealed location audits, training program verifications, brand protection evaluations, and related consultative services. IntelliShop has more than seven years of experience developing customized service measurement programs for companies in the health and fitness industry. IntelliShop was founded by its current CEO, Ron Welty, in 1999; it has 61 employees and offices in Perrysburg, Ohio, Chicago, and Frederick, Maryland. www.intelli-shop.com
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